Return Policy

We have a 60-day return policy. If your item is unused and you want to return it, we will gladly accept it for a prompt and courteous refund. No hassles. No hidden policies.

To be eligible for a return:

  • Your item must be unused and in the same condition that you received it. If there are signs of use we cannot accept the return/refund. 
  • To complete your return we require a receipt or proof of purchase.

If your item arrives damaged or you are not satisfied with the product, you may return it for a full refund.

Before returning the item please contact us at

We strongly suggest you use delivery confirmation when returning an item to confirm delivery.

return policy


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If the refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds 

If you haven’t received a refund, first check your bank account and credit card statement. It can often take some time before your refund is officially posted.

This delay on your bank statement can be due to the processing time before a refund is posted. This holding/pending time varies by credit card company or bank.

If you’ve done all of this and you still have not received your refund yet, please contact us at and we will be happy to provide further assistance.  


We are also happy to perform an exchange of the product for another product.


To return your product, mail to:

Safe Passage Urns
808 South 6th St
Philadelphia, PA 19147

If your refund is approved then we will compensate you for any appropriate shipping fees you were charged. Please keep any shipping receipt you have for verification.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $50, you may want to consider using a trackable shipping service & purchase shipping insurance.