Common Questions

Can I use a cremation urn that is not bought from the funeral home?

Yes. The Federal Trade Commission’s “Funeral Rule” insures that every American has the right to provide their own casket or cremation urn for use by a funeral home. Specifically, the rule states that the funeral provider cannot refuse to handle a casket or urn you bought online, at a local casket store, or somewhere else — or charge you a fee to do it. The funeral home cannot require you to be present if you choose to have the urn or casket delivered directly to the funeral home. 

Do you offer any sort of guarantee?

We offer 100% satisfaction or your money back. This guarantee applies to any product that is returned unused. That's our guarantee. You can buy from us with confidence knowing that we stand behind everything that we sell.

How long will it take me to receive my order?

If you made the order before 3pm Eastern Time it will ship out that same day. Orders normally take 2-4 days to arrive.

How much is shipping?

Standard ground shipping is free on all orders within the contiguous 48 U.S. states. Second Business Day service is available for $19.99. All orders are fulfilled through UPS.

Payment methods we accept

We accept Visa, Mastercard, American Express, JCB, Discover, and Diners Club debit and credit cards. We also accept Apple Pay and Paypal.

Is my credit/debit card information safe?

Absolutely yes! Our payment processing system is used by thousands of other businesses. It is maintained and upgraded regularly. With our safe and secure system, you can be 100% confident that your sensitive information is not put at risk.

What is TSA going to do if I try to bring an urn through airport security?

Here is what the TSA says on this topic, directly from the TSA website:

“We understand how painful losing a loved one is and we treat crematory remains with respect. Some airlines do not allow cremated remains as checked baggage, so please check with your airline to learn more about possible restrictions.

“Under no circumstances will a Transportation Security Officer (TSO) open a crematory container. To facilitate screening, we suggest that you purchase a temporary or permanent crematory container made of a lighter weight material, such as wood or plastic. If the container is made of a material that generates an opaque image, the TSO will not be able to clearly determine what is inside the container and the container will not be permitted.

“Even if an item is generally permitted, it may be subject to additional screening or not allowed through the checkpoint if it triggers an alarm during the screening process, appears to have been tampered with, or poses other security concerns. The final decision rests with TSA on whether to allow any items on the plane.”

Generally, wooden cremation urns and biodegradable cremation urns are the easiest to pass through the TSA airport security system. The most difficult urns to pass through TSA are metal urns, which do not go through screening without generating an opaque image.

Other Resources: